COMMUNICATIONS is the key to a successful relationship with our customers!
Email is the preferred means of contact and communications with our customers and friends.
Included information in emails:
We strive to keep our customers up-to-date on their repair status. To better help us do that, we would like to request that all correspondance with us include your last name and the model of radio or item that we are currently working on for you. We spend a great deal of time looking up callsigns to determine a customer’s last name, which is how our computer
records are kept.
Telephone calls will of course be answered but most likely will go to the voice mail as we are pretty much a two-person shop. Please use the voice mail whenever possible. We will attempt to return all telephone calls within one or two business days. Please understand that this is necessary in order to keep our overhead down, and to allow us to focus our energy and time on actual repairs.
When shipping your rig for repair, please use the Incoming Repair Form if possible, or some facsimile thereof. In any case, we will need the following information:
Customer first and last name; callsign
Full Address — City-ST-Zip
Daytime and evening telephone numbers
Email Address (one, please!)
Rig model and serial
Any supplied accessories (don’t worry about filters or other installed items)
Accurate descriptions of rig problems also are helpful.Nature of problem (focus on symptoms, please)
Whether the problem is intermittant or not
If it’s intermittant, is it due to temperature or mechanical movement.