COMMUNICATIONS is the key to a successful relationship with
our customers!
Email:
Email is the preferred means of contact and communications with our
customers and friends. Please see About for email
information.
Included information in emails:
We strive to keep our customers up-to-date on their repair status. To better
help us do that, we would like to request that all correspondance with us
include your last name and the model of radio or item that we are currently
working on for you. We spend a great deal of time looking up callsigns to
determine a customer's last name, which is how our computer records are kept.
Telephone:
Telephone calls will of course be answered but most likely will go to the voice
mail as we are pretty much a two-person shop. Please use the voice mail whenever
possible. We will attempt to return all telephone calls within one or two
business days. Please understand that this is necessary in order to keep our
overhead down, and to allow us to focus our energy and time on actual repairs.
Please see About for contact information.
Customer Information:
When shipping your rig for repair, please use the Incoming Repair Form if
possible, or some facsimile thereof. In any case, we will need the following
information:
Customer first and last name; callsign
Full Address -- City-ST-Zip
Daytime and evening telephone numbers
Email Address (one, please!)
Rig model and serial
Any supplied accessories (don't worry about filters or other installed items)
Repair Information:
Accurate descriptions of rig problems also are helpful; see our INCOMING
REPAIR FORM for a good idea of what we need in the way of information
about you and your rig, so that we can more quickly determine what needs to be
done and how best to contact you.Nature of problem (focus on symptoms, please)
Whether the problem is intermittant or not
If it's intermittant, is it due to temperature or mechanical movement.
